Shipping & Production Policy
Everything you need to know about our production timelines, shipping methods, and delivery responsibilities.
This policy outlines Tijarah Sports' production timelines, available shipping methods, customs responsibilities, and how we handle delivery and damage claims. All timelines and shipping details are confirmed before order confirmation.
Production Timelines
Our production process follows two distinct phases — sampling and bulk production. Exact timelines are always confirmed before order confirmation to ensure full transparency.
Exact timelines are confirmed before order confirmation. Timeline depends on order size, product complexity, and material availability.
Shipping Methods
We offer multiple shipping options to accommodate different budgets, destinations, and delivery urgencies. The best method is selected based on your specific requirements.
Shipping methods are selected based on cost, destination, and urgency. We will recommend the most suitable option for your order during the quotation process.
Customs & Duties
International shipments may be subject to import duties, taxes, and customs clearance fees. These vary by country and product type.
- Import duties, taxes, and customs clearance fees are the responsibility of the buyer.
- Fees vary by destination country, product category, and declared value.
- Special arrangements may be made if agreed upon in writing before order confirmation.
We recommend checking your country's import regulations before placing an order. Our team can assist with documentation and commercial invoices to ease customs clearance.
Delivery Responsibility
Tijarah Sports takes full responsibility for the quality and packaging of your order before dispatch. Once your order is handed over to the shipping carrier, responsibility transfers accordingly.
Once products are handed over to the shipping carrier, Tijarah Sports is not responsible for delays caused by logistics providers, customs authorities, or any circumstances beyond our direct control.
- All orders are carefully packaged and quality-checked before dispatch.
- Tracking information is shared with clients upon shipment.
- We will assist clients in filing claims with carriers where applicable.
Damages & Claims
In the event that your shipment arrives with visible damage, please follow the steps below to ensure your claim is processed promptly.
- Inspect your shipment thoroughly upon delivery.
- Any shipping-related damages must be reported within 48 hours of delivery.
- All claims must include supporting photos clearly showing the damage.
- Claims submitted after 48 hours may not be eligible for consideration.
48-Hour Claim Window: Damage claims must be reported within 48 hours of delivery with photo evidence. Delays in reporting may affect your eligibility for a resolution.
Contact Us
Have questions about your shipment, production timeline, or a claim? Our team is ready to help. We respond to all inquiries within 24 business hours.
Get In Touch
Our team responds within 24 hours on business days